horrible!! rude! never tried to help me. just blame me. stay away. several negative reviews with this location. would not answer the phone for 2 hours then blamed me for not contacting them earlier. then put me on hold as a ploy for 30 mts.
On 7/20/17 I went to pick up my rental car that I had reserved a week in advanced and they told me they had run out of cars. Didn't try to accommodate me or try to resolve the issue. I ended up having to drive my own car 10 hours away for my trip because of them. If you don't have enough cars then don't let people reserve them early!!
The service was exceptional, the ride smooth, and the price can't be beat!
Very bad. They are telling me my car is overdue when I have it reserved while my personal car is being fixed by Kia. They are charging me so much money for nothing. I am not even supposed to be paying for this rental.
Don't use this location if your car is at the adjacent collision center! Jason, the current Hertz manager, is a total BS salesman! He must get paid commission to sell Hertz insurance. First told me I couldn't bill my insurance company directly for the rental - lie; then tied to rent me an SUV for one person - greed; then up-sold me additional insurance telling me my current insurance company did not cover me with full coverage - total lie. I told him I HAD full coverage and wanted to bill through my insurance because i won't have any money after my $500 deductible. But, Jason advised me to buy Hertz insurance because my insurance only covered $11.99 partial. I found days later that to be a lie!!!!!! Thankfully, Rob another employee told me I could cancel. I spoke to Jason and asked why he didn't tell me it was additional or that I could cancel any day? He knew I said I already had full coverage insurance on my 2014 car! Of course he denied, denied; he's one of those guys! Go a mile down the street to Enterprise and save yourself the extra cash and headache. This is not the place to go, especially after you had an accident! All this and the car wasn't even cleaned, smelly, food in console and brakes were shot. I should have paid closer attention to Jason's well-rehearsed fast talk!
Hertz is a US Car Rental based in Washington Township, New Jersey. Hertz is located at 5241 NJ-42, Turnersville, NJ 08012, USA.
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