I've been a customer for just six months. I received a letter stating my rental rate will be going up from $65.00 per month to $80 per month in 30 days.That's a 23% increase. After speaking with the office, there was nothing that manager could do. He said, "It is what it is". Not good! So I asked to get a call from the area manager. They said, you should get a call within 24-48 hours. A week went by and NO call. So I called again. Shortly after I received a call from area manager. She was rude to say the least. I explained my reason for the call. She said she thought the increase was high. She then said she adjusted the rate to $72.00 per month. I went online and yes they advertise $72.00 a month for the same unit I have. If you are looking for a storage unit don't rent from this location. Poor customer service.
Very convenient location and easy in and out for me. Site management was very helpful but a nearly $40 increase in a year and a half is a bit steep. A quick look on the internet shows that a slightly bigger unit at 2 different facilities runs from $10-$14 cheaper. May not seem like much, but over the course of a year it adds up. It's a shame to have to move my stuff and the convenience of the location, but they seem insistent on increasing every year.
Stopped in one day to ask about a space. Manager showed us a couple different spaces. And we found the one. Managers name is Cornelius. Very helpful very knowledgeable Istorage Washington TWP is the place to be.
No complaints about the staff or facility itself. Ive had a unit about 6 months. I was just informed my rates are going from $39 to $82 a month. Obviously I will be leaving. I called to notify the front office and was advised "corporate raised the rate. Ill see what I can do". I never heard back. Bummer.
Cornilus is a definite asset to your company, he is always friendly and is helpful whenever I have a question. Joe Notaro. Unit number 6007
Istorage Washington Township is a US Parking based in Washington Township, New Jersey. Istorage Washington Township is located at 469 Hurffville - Cross Keys Rd, Sewell, NJ 08080, USA.
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